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Frequently Asked Questions

Frequently Asked Questions
QUESTIONS
AUDIO PROBLEMS
  1. It sounds like chipmonks! Audio plays back too fast
  2. Why isn't the Audio button showing up on my page?
EMAIL AND LINKS
  1. Can I create a download directly to the mp3 file?
  2. Can I embed Audio into an Email?
  3. Can I make an Audio Post Card?
  4. How to Auto Stream Audio into an Email
  5. What code do I put in my email?
  6. Why won't the eMail link work?
FTP INFORMATION
  1. Can I upload the files manually?
  2. FTP is not working, why?
  3. I keep getting an error "FTP server not Ready"!
  4. I tried everything, now what?
  5. What are my FTP settings?
General Questions
  1. Can I make an Audio Postcard?
  2. Can I put a an audio on my ebay auctions?
  3. Can I use this on more than one website?
  4. Can the audio play only once per page load?
  5. How can I put music in the background of my recordings?
  6. How do I add music to my audio files?
  7. How do I download and Install it?
  8. Should I use my server, or use your hosting?
  9. What file format does My Website Talks use?
  10. Would this slow down the downloading of my website?
HTML ISSUES
  1. Front Page Users ~ MUST read
Microphone & Sound
  1. Can I adjust the sound and quality?
  2. How do I record a customer testimonial?
  3. I cant hear anything
  4. I want to order the free Microphone
  5. It sounds tinny
MWT HOSTING
  1. How do I cancel MWT hosting?
  2. How do I start MWT hosting service?
  3. How do I upload using MWT hosting?
PLAYER PROBLEMS
  1. How do I remove the extra space around the player?
  2. I cant see the player on my website
  3. My friend can't see/hear my audio buttons
  4. Why did the Audio Preview OK, but I can't hear it once I upload it?
  5. Why do you have to click twice for it to play?
SOFTWARE ACTIVATE
  1. How can I re-download and get my Unlock Code again?
  2. I changed email addresses since my purchase
  3. I lost my receipt
  4. My unlock code doesn't work
  5. Registration can't connect to server
Using MWT Hosting
  1. Where do I get details about this?
Using my own FTP server
  1. What are my FTP settings?
ANSWERS
AUDIO PROBLEMS
  1. It sounds like chipmonks! Audio plays back too fast
    The problem is not with our software, but with the MP3 file you are trying to import into the My Website Talks software.

    The Macromedia Flash player has a problem playing files that are encoded at a rate that is not a multiple of 11.025 kHz. This effect is sometimes called the “chipmunk” effect: the file is played at double speed. To avoid this, encode your MP3s at 11.025 kHz 22.050 kHz or 44.100 kHz.

    The issue with the "chimpmonk" effect is due to the way that your mp3 was     originally encoded. My Website Talks software creates Macromedia Flash files which are encoded correctly to work with all Macromedia Flash enabled browsers.

    If you're using your own Mp3 files, some mp3 encoders use "non-standard" encoding technics that     Macromdia Flash can not handle... and play back too fast. I have only been able to reproduce the "chimpmonk" effect while using musicmatch's mp3PRO setting. The standard mp3 setting in musicmatch works fine, but when a file is encoded with the mp3PRO setting the file plays back with the "chimpmonk" effect...

    We have been unable to find documentation on this issue on Macromedia's web site. This issue is not a fault of our software, but rather an issue with the Flash plugin. The only solution i can offer at the moment is to re-encode your mp3's with a standard mp3 encoder. Our software will support the playback of most any standard encoding and any bitrate, just be sure that you don't use mp3PRO encoding.

    There are many MP3 encoders, each has different sample rates, so we cannot confirm for sure if the one you are using will work properly with Macromedia's flash. This will depend on the conversion software/ MP3 format you are using or converting.

    You may have to play with different conversion programs/formats in order for it to work properly. We don't have a definative answer of what format to convert to, because each originating format is different, and each will convert differently.

    Typically, you'll need to convert your MP3 file to:

    BIT RATE: 32

    SAMPLE RATE: 22050

    I would recommend using this free conversion app and convert your mp3 to the proper sample rate.

    GOT CHIPMONKS? dbPowerAmp is a free Windows tool. Once you install it, you'll be able to right-click on an .MP3 or WAV file and select 'Convert' . You can then adjust the sample and bit rate of MP3 and WAV files. Convert from one format to another, just about every audio type is supported: mp3, mp4, Windows Media Audio (wma), Ogg Vorbis, AAC, Monkeys Audio, FLAC and many others

    Grab a FREE copy on us here http://www.mywebsitetalks.com/cooltools.htm

    Alternate solutions for this issue are to:

    1. re-Record your message using the MWT software

    2. Use a third party conversion tool to resample your mp3 files. Check

    google for available options


    iTunes file Fix:

    You may fix the problem by going into iTunes prefs, choosing 'custom' for the MP3 encoding, and then choosing 44.1kHz for the sample rate instead of 'auto'. Apparently when iTunes uses an auto bit rate, the Flash player is unable to adjust its playing speeds to accomodate the optimized MP3 file."

    Lame encoded files:

    Flash plays chipmunk on a LAME encode at 40kbps mono, but works fine at 32 kbps.

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  2. Why isn't the Audio button showing up on my page?
    1. The upload process did not complete properly, probably to incorrect server settings in the FTP area. All the generated files must be uploaded in the same directory as your HTML page for the player to work, or appear on your page. Watch Uploading Files Video If you are not familiar with FTP, use our hosting service.

    2. The paths in your HTML are not consistant with where the audio files are on your server. Look at the HTML your pasting into your page, look at the paths where they point to. Are those files really there?

    3. Is your audio file some weird name like:

    My%audio&%_-%-file.mp3

    If so, you need to rename your audio files, as servers cannot read file names with odd charactors or spaces in them. Your audio files should have a simple name, like audiofile.mp3

    Rename your audio files, then import those files into the software, regenerate your code, and then upload. It should work fine once your server can read the name of your file.
    [Back to top]
EMAIL AND LINKS
  1. Can I create a download directly to the mp3 file?
    My Website Talks automatically creates both .mp3 and .swf files for each audio you create. It's simply a matter of linking to the generated file. Go ahead and look at the generated page code, it will include an .swf reference, like this: http://YOURWEBISTE.COM/audio_file_name.swf You can create a hyperlink on your webpage directly to the MP3 file by changing the .swf extention for .mp3 , like this http://YOURWEBISTE.COM/audio_file_name.mp3 You can email this link, or you can create a hyperlink on your website directly to the mp3 file so users can download your mp3 audio.
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  2. Can I embed Audio into an Email?
    Due to the security limitations of most email clients, many file types (including audio or flash) may not be embedded directly into the email message. This is because the security features built into most email clients prevent script applications from executing on your PC, in an effort to protect you from malicious viruses. Due to the great influx of needed security involved with email/worms/ and attachments. Any attempt to attach or embed a player into an email will simply not be able to run (execute) on the recipients PC. The work around for this is to simply include a click able link in your email. The user clicks the link, and the audio plays. My Website Talks will automatically upload your files, and generate the link needed for you. You simply copy/paste the link into the email. If you REALLY want to auto play audio within the email client and you're familiar with your email program, and how to edit HTML templates, we've created a tutorial on a work around for this Here
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  3. Can I make an Audio Post Card?
    No we do not create audio post cards. We opted not to do that for this reason:

    Why send someone to another html page to click on yet another link to hear the audio?

    We simply create an audio eMail link, this way you send this link in your eMail, someone clicks it and the audio starts to play--much better in our opinion.
    [Back to top]
  4. How to Auto Stream Audio into an Email
    This lesson is not so much a function of the software, it's more of an email trick you can use if you want to send an audio email and not require the recipient to have to click anything in order for it to play. The recipient will simply receive your email, and the audio will play. No clicking required! Click Here
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  5. What code do I put in my email?
    After you generate your audio files, you are presented with 2 options. One TAB says "Player Code", this is the HTML code for your webpage.

    The other TAB says "eMail code", this is the tab you should select if you want to send an audio email.

    Be sure your pasting the link from the "eMail code" TAB into your email message.

    When you send an audio email, you are really only sending a hyperlink to the audio which sits on a server and is played by the users browser.

    Why do we do this?

    You cannot embed audio into an email message because most email clients (your email program) will block "flash", or other components from playing in an email message. This is a security measure that prevents active content from running on your PC. Imagine the problems that could be caused by simply receiving an email. You could get a virus or worm by simply receiving an email!

    This is why we cannot, and do not support embedding audio directly into the email itself.

    Watch this movie for more...
    [Back to top]
  6. Why won't the eMail link work?
    The upload process probably did not complete properly, 9 out of 10, this is due to incorrectly entering server settings in the FTP area. All the generated files must be uploaded in order for the eMail or Audio buttons to work.
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FTP INFORMATION
  1. Can I upload the files manually?
    Yes. You'll need to upload the following files into the same directory where ever you defined the paths in the FTP area of MWT.
    Here’s the files you will need to upload:

    C:/program files/my website talks/MWT/yourfilename.txt

    C:/program files/my website talks/MWT/yourfilename.SWF

    C:/program files/my website talks/MWT/yourfilename.html

    C:/program files/my website talks/MWT/yourfilename_email.html

    all these file must be in the same directory as defined in the Player Code in your hTML page. If your player does not appear on your page, this means the paths you've defined in the software and the path where you 've uploaded files is not consistant.
    [Back to top]
  2. FTP is not working, why?
    We placed several error messages in the FTP area of the software that will prompt you, and let you know which setting you have entered incorrectly. There are three areas you need to double check: (a) FTP login location; typically this would be: yourdomain.com or ftp.yourdomain.com, but it can vary depending on your hosting provider, ask your host for your FTP login information. (b) User name (case sensitive) (c) Password (case sensitive) (d) Path to public documents directory; typically this would be something like /www or "/", or try leaving this blank to publish to your root directory. It can vary depending on your hosting provider, you should experiment, try removing a slash before and/or after the path. Try varients of the path like:

    /www/htdocs

    usr/home/www

    usr/home/www/

    /usr/home/www

    Try FTPing in with your FTP program and look at the path structure on your server, this is the best method to identify your true path. Ask your host for your FTP login information. If you can login with a 3rd party FTP program, then you will be able to upload with MWT software.
    [Back to top]
  3. I keep getting an error "FTP server not Ready"!
    Your host may limit the number of FTP connections permitted to their server. Try closing the software, re-start the software and try again.
    [Back to top]
  4. I tried everything, now what?
    We have two solutions for you:

    1. If you're having trouble with the FTP settings, you can use our audio hosting service. You only have to enter in ausername and password, and this will eliminate all yoru FTP problems. More info here:

    http://www.mywebsitetalks.com/faq2.htm

    2. We'll identify the correct FTP settings for you. Our webmaster will test and diagnose your FTP settings for you. There is a fee of $24.00 After you order, we will evaluate your server settings, perform a test recording, upload it to your server and verify all is working 100%. We will then eMail you with all the correct settings you'll need.

    http://www.mywebsitetalks.com/ftporder.htm
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  5. What are my FTP settings?
    Please contact your web hosting provider. Only your web hosting provider will know these settings, and only your web hosting provider can send them to you. If you are not familiar with FTP settings, consult your ISP or use our hosting service.

    see: http://www.mywebsitetalks.com/faq2.htm
    [Back to top]
General Questions
  1. Can I make an Audio Postcard?
    No we do not create audio post cards. We opted not to do that for this reason:

    Why send someone to another html page to click on yet another link to hear the audio?

    We simply create an audio eMail link, this way you send this link in your eMail, someone clicks it and the audio starts to play--much better in our opinion
    [Back to top]
  2. Can I put a an audio on my ebay auctions?
    Yes, just record your audio file, generate the code, and upload the generated files to your server. Copy & Paste the provided HTML player code into your auction HTML. Done!
    [Back to top]
  3. Can I use this on more than one website?
    Yes, you have unlimited use on an many websites and emails as you like.
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  4. Can the audio play only once per page load?
    No, You can set your audio to either play when the page loads, or have your visitors click on play to hear your audio.
    [Back to top]
  5. How can I put music in the background of my recordings?
    Our software does not have any audio tracks built into it, but you can create your own audio files using background music in your recording if you wish. You can also use a 3rd party mixing program like these http://www.mrfreefree.com/free_software/free_music_mixer_software.html Lastly, there is another application that can add front and back music to your recordings http://www.mywebsitetalks.com/cooltools.htm click on front and back music
    [Back to top]
  6. How do I add music to my audio files?
    Adding music to your files is an optional function, it would require a seperate software solution, or an MP3 editor. We've listed some resources here.
    http://mywebsitetalks.com/cooltools.htm
    [Back to top]
  7. How do I download and Install it?
    When you download, dont save to your desktop. You'll need to download to a folder on your hard drive, like "My Downloads", then after it's downloaded, goto your folder "My downloads", and double click the file to start the installation again.

    If you're not familiar with downloading a file - we recommend reviewing this mini course on how to download.

    Click Here for a Downlaod Tutorial
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  8. Should I use my server, or use your hosting?
    If you have your own server, you can upload to that one using the FTP settings option tab, if you dont have a server, or you're having difficulty with the FTP settings, you'll need to sign up for our file hosting in order to upload.

    Please review these options here: http://www.mywebsitetalks.com/faq2.htm
    [Back to top]
  9. What file format does My Website Talks use?
    MyWebsiteTalks uses FLASH™ based streaming audio due to its exellent compression, sound quality, and Universal reach.

    Unlike Real Audio™or Windows Media Player™, FLASH™ does NOT require any plug-ins or downloads. It is already in use on 98.6% of Windows and Macintosh computers worldwide.
    [Back to top]
  10. Would this slow down the downloading of my website?
    Not at all. Our software generates streaming MP3 files. These files will stream when clicked on (or you can set them to AutoPlay on page load). Streaming is much different from heavy graphic files which must load before you can view them. A streaming file will "stream", meaning it plays as it downloads. No download time is added to your website when adding our voice buttons.
    [Back to top]
HTML ISSUES
  1. Front Page Users ~ MUST read
    MyWebsiteTalks does not recommend FrontPage because FrontPage has a tenancy to alter HTML after it has been incorporated into your page. When you paste the generate HTML snippet and save the HTML... FrontPage may change the HTML without warning or notification. Since FrontPage alters the HTML code this would casue your player not to function properly.

    If you must use FrontPage, here's some suggestions:

    1. Open the html file in FrontPage where you want to insert your audio file. (Make sure that this html file is in the same folder as the generated files.)

    2. Select Insert>Advanced>HTML from the FrontPage Main Menu.

    font face="Arial, Helvetica, sans-serif" size="-1">3. Paste the code above you have copied, paste it into the HTML Markup window, and click OK

    4. Change to the HTML tab in FrontPage. Your HTML code should be inserted into your web page:

    5. Be sure to save the page in the same directory as the .swf that you are embedding. Your .HTML and .SWF files must be in the same folder, in order for your audio to play. (FrontPage needs to know where the .swf is before it can display it, and if nothing else is specified it will look in the same directory as the source file.)

    6. To see/hear your audio play, change to the Preview tab in FrontPage. More info here:
    http://www.mywebsitetalks.com/faq4.htm#frontpage
    [Back to top]
Microphone & Sound
  1. Can I adjust the sound and quality?
    The sound can be adjusted from several areas, one is from our software, another is from your PC configuration.

    Watch this movie

    The other options you can try is increasing the volume on your mic settings.

    If you need help with this (windows problem) I would try some of these resources at the microsoft.com website.

    configure your microphone

    How to Troubleshoot Microphone Issues

    Adding Microphone, Volume Control, Option Button Properties

    Finally, if you are still not satisfied, you may need the help of a sound file editor, which will allow you to apply filters to your recordings and tweak them even more. There's quite a selection as you can see in google results.

    Check Google
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  2. How do I record a customer testimonial?
    The easiest way is to have your customer simply call your answering machine, then record their message by holding your mic up to your answering machine speaker as you play it back. A more advanced method can be used, by use of a call recorder software package like: http://www.callcorder.com
    [Back to top]
  3. I cant hear anything
    Are your speakers turned on?

    Are you able to hear anything else from other appications?

    For exmaple, you can launch the "windows recorder", by clicking on the windows start button:

    START-->ACCESSORIES--->ENTERTAINMENT---> SOUND RECORDER.

    If your PC is capable of recording and playing back sound thru windows, then there should be no problem using our software to do the same.

    For additional sound issues, please see the microsoft trouble shooter here:

    Click Here

    How to Troubleshoot Microphone Issues:

    Click Here

    Adding Microphone, Volume Control, Option Button Properties

    Click Here
    [Back to top]
  4. I want to order the free Microphone
    Please use the faxable order form:

    Click Here
    [Back to top]
  5. It sounds tinny
    1. Understand that streaming audio is typically of lower quality due to the small file size and the compression of large audio files, into much smaller mp3 files. The trade off is a smaller file with less quality than a larger file size.

    2. See >> adjusting the sound and quality:Click Here.

    3. If you are still not satisfied, you may need the help of a sound file editor, which will allow you to apply filters to your recordings and tweak them even more. There's quite a selection as you can see in google results.
    Click Here
    [Back to top]
MWT HOSTING
  1. How do I cancel MWT hosting?
    Click Here

    Scroll down that page to the bottom, and click on CANCEL SUBSCRIPTION.

    You can also log into your paypal account to cancel future billings.

    HOW TO CANCEL YOUR PAYPAL Subscription

    log in to your PayPal account and go to the "History" subtab of the "My Account" tab.

    Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Status." You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.
    [Back to top]
  2. How do I start MWT hosting service?
    Click Here
    [Back to top]
  3. How do I upload using MWT hosting?
    Click Here
    [Back to top]
PLAYER PROBLEMS
  1. How do I remove the extra space around the player?
    The extra white space located around the player buttons is needed in order to show the "Powered by MyWebSiteTalks.com" link at the end of audio play.

    You can also encode this link with your own affiliate link to get credit for any sales.

    Learn How

    To remove the white space, you need to choose a different player (without the encodable links). Choose one of the round colored player controls instead.

    Download more players here
    [Back to top]
  2. I cant see the player on my website
    1. The upload process did not complete properly, probably to incorrect server settings in the FTP area. All the generated files must be uploaded in the same directory as your HTML page for the player to work, or appear on your page. Watch Uploading Files Video If you are not familiar with FTP, use our hosting service.

    2. The paths in your HTML are not consistant with where the audio files are on your server. Look at the HTML your pasting into your page, look at the paths where they point to. Are those files really there?

    3. Is your audio file some weird name like:

    My%audio&%_-%-file.mp3

    If so, you need to rename your audio files, as servers cannot read file names with odd charactors or spaces in them. Your audio files should have a simple name, like audiofile.mp3

    Rename your audio files, then import those files into the software, regenerate your code, and then upload. It should work fine once your server can read the name of your file.

    4. Check the paths in your HTML code.

    EXAMPLE:

    PARAM NAME=movie VALUE="YourFileName.swf">

    would be changed to:

    NAME=movie -->VALUE="http://www.YourDomain.com/audio/YourFileName.swf">

    and

    EMBED src="YourFileName.swf"

    would be changed to:

    EMBED src="http://www.YourDomain.com/audio/YourFileName.swf"

    Review >> HTML problems

    Review >> FTP problems
    [Back to top]
  3. My friend can't see/hear my audio buttons
    1. This is typically a browser problem. Depending on your browser, Tell your friend to download the latest version of the flash player:

    http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

    2. Their firewall could be blocking flash, either disable firewall, or allow flash.
    [Back to top]
  4. Why did the Audio Preview OK, but I can't hear it once I upload it?
    First, check your paths in the generated code you are inserting into your webpage. The paths in your HTML may not be consistant with where the audio files are on your server. Look at the HTML your pasting into your page, look at the paths where they point to. Are the audio files in the same folder? Next, we'll talk about FLASH CACHE. Your browser could be cacheing older files. Meaning, the flash files are being read from your local drive, and not from the server. Flash media is retrieved by a Web browser, and is often saved, or cached, locally on the user's hard drive. The next time that media is requested the Web browser may load the file from the cache instead of downloading it over the network. So you can try refreshing your broser a few times. Closing all browsers and re-starting your browser. If still no luck, read, THow to prevent caching of swf files
    [Back to top]
  5. Why do you have to click twice for it to play?
    On April 11th, 2006, Microsoft lost a lawsuit against Eolas Technologies Inc. who won their case regarding how Embedded External Objects behave in a web browser. This was a Patent Lawsuit as to how Internet Explorer browsers interact with "flash" components on a webpage. Microsoft was forced to Update Internet Explorer, so now, by default, all Internet Explorer browsers must now click once to activate ANY flash object.

    This browser update has effected many components, including menu navigation, flash banners, dhtml, java applet menus, etc.
    Read the story Here...

    What should you do now?
    We recommend doing nothing. Users will commonly know that they need to click once to active your player control. This will soon be the norm, and we do not recommend changing anything. If you want your audio to automatically play when someone comes to your page, the "Auto-Play" function in our software will still allow this to happen, and users will NOT have to click Anything in order to hear your audio. Just "tick" the auto-play function in step 2 of the software.

    If you feel compelled to remove the new "Click twice" routine, there is a workaround for this behavior available at the Adobe Developer Website
    [Back to top]
SOFTWARE ACTIVATE
  1. How can I re-download and get my Unlock Code again?
    Look at your emailed receipt, it includes the re-download URL and your UNlock code. If you've lost this email, simply re-download the trial version here:

    http://www.MyWebsiteTalks.com/requestsent.html

    then get your unlock code emailed to you using the form here:
    http://www.mywebsitetalks.com/unlock.htm


    [Back to top]
  2. I changed email addresses since my purchase
    If your email has changed, notify support, and include your original email receipt (proof of purchase) with your request.

    If you've changed email addresses since your purchase, email support and include your emailed receipt.

    If you don't have a receipt, you'll need to order a Manual Lookup

    [Back to top]
  3. I lost my receipt
    Use the account look up form http://www.mywebsitetalks.com/unlock.htm to have your unlock code emailed to you.

    If you cant locate your account, changed your email address, or If you don't have a receipt, you'll need to order a manual lookup here:

    http://www.tunza-products.com/recordrequest.html
    [Back to top]
  4. My unlock code doesn't work
    It will work if you enter it exactly. Use copy/paste:

    Copying and pasting is a standard function that all Windows and Mac operating system support.

    To Copy, highlight the unclock code using the mouse and choose Edit from the menu bar at the top and then select Copy, or use the keyboard command (Ctrl C).

    To Paste, place the cursor where you want to begin the PASTE code and select Edit -->PASTE, or use the keyboard command (Ctrl V).

    If you copy/paste a blank white space, this will also cause an error. Be sure you copy/paste only the numbers and letters, and no extra white space!

    If you try to register the software on multiple machines, this will also cause an error.
    The software is sold as a single license, meaning, it's good for use on one PC.

    [Back to top]
  5. Registration can't connect to server
    1. The software will make a connection with our registration server when you enter your unlock code. If you have a firewall running, you should allow the request to be sent from your computer or it will not unlock. You may need to disable your firewall prior to performing this unlock procedure.

    2. The registration server could be down, please try again in a few hours.
    [Back to top]
Using MWT Hosting
  1. Where do I get details about this?
    Click Here




    [Back to top]
Using my own FTP server
  1. What are my FTP settings?
    Please contact your web hosting provider. Only your web hosting provider will know these settings, and only your web hosting provider can send them to you. If you are not familiar with FTP settings, consult your ISP or use our hosting service. see: http://www.mywebsitetalks.com/faq2.htm
    [Back to top]
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