Frequently Asked Questions

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PLAYER PROBLEMS

QUESTIONS

1. I cant see the player on my website
2. My friend can't see/hear my audio buttons
3. How do I remove the extra space around the player?
4. Why did the Audio Preview OK, but I can't hear it once I upload it?
5. Why do you have to click twice for it to play?

ANSWERS

1. How do I remove the extra space around the player?
   The extra white space located around the player buttons is needed in order to show the "Powered by MyWebSiteTalks.com" link at the end of audio play.
   
   You can also encode this link with your own affiliate link to get credit for any sales.
   
   Learn How
   
   To remove the white space, you need to choose a different player (without the encodable links). Choose one of the round colored player controls instead.
   
   Download more players here
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2. I cant see the player on my website
   1. The upload process did not complete properly, probably to incorrect server settings in the FTP area. All the generated files must be uploaded in the same directory as your HTML page for the player to work, or appear on your page. Watch Uploading Files Video If you are not familiar with FTP, use our hosting service.
   
   2. The paths in your HTML are not consistant with where the audio files are on your server. Look at the HTML your pasting into your page, look at the paths where they point to. Are those files really there?
   
   3. Is your audio file some weird name like:
   
   My%audio&%_-%-file.mp3
   
   If so, you need to rename your audio files, as servers cannot read file names with odd charactors or spaces in them. Your audio files should have a simple name, like audiofile.mp3
   
   Rename your audio files, then import those files into the software, regenerate your code, and then upload. It should work fine once your server can read the name of your file.
   
   4. Check the paths in your HTML code.
   
   EXAMPLE:
   
   PARAM NAME=movie VALUE="YourFileName.swf">
   
   would be changed to:
   
   NAME=movie -->VALUE="http://www.YourDomain.com/audio/YourFileName.swf">
   
   and
   
   EMBED src="YourFileName.swf"
   
   would be changed to:
   
   EMBED src="http://www.YourDomain.com/audio/YourFileName.swf"
   
   Review >> HTML problems
   
   Review >> FTP problems
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3. My friend can't see/hear my audio buttons
   1. This is typically a browser problem. Depending on your browser, Tell your friend to download the latest version of the flash player:
   
   http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
   
   2. Their firewall could be blocking flash, either disable firewall, or allow flash.
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4. Why did the Audio Preview OK, but I can't hear it once I upload it?
   First, check your paths in the generated code you are inserting into your webpage. The paths in your HTML may not be consistant with where the audio files are on your server. Look at the HTML your pasting into your page, look at the paths where they point to. Are the audio files in the same folder? Next, we'll talk about FLASH CACHE. Your browser could be cacheing older files. Meaning, the flash files are being read from your local drive, and not from the server. Flash media is retrieved by a Web browser, and is often saved, or cached, locally on the user's hard drive. The next time that media is requested the Web browser may load the file from the cache instead of downloading it over the network. So you can try refreshing your broser a few times. Closing all browsers and re-starting your browser. If still no luck, read, THow to prevent caching of swf files
   [Back to top]
5. Why do you have to click twice for it to play?
   On April 11th, 2006, Microsoft lost a lawsuit against Eolas Technologies Inc. who won their case regarding how Embedded External Objects behave in a web browser. This was a Patent Lawsuit as to how Internet Explorer browsers interact with "flash" components on a webpage. Microsoft was forced to Update Internet Explorer, so now, by default, all Internet Explorer browsers must now click once to activate ANY flash object.
   
   This browser update has effected many components, including menu navigation, flash banners, dhtml, java applet menus, etc.
   Read the story Here...
   
   What should you do now?
   We recommend doing nothing. Users will commonly know that they need to click once to active your player control. This will soon be the norm, and we do not recommend changing anything. If you want your audio to automatically play when someone comes to your page, the "Auto-Play" function in our software will still allow this to happen, and users will NOT have to click Anything in order to hear your audio. Just "tick" the auto-play function in step 2 of the software.
   
   If you feel compelled to remove the new "Click twice" routine, there is a workaround for this behavior available at the Adobe Developer Website
   [Back to top]

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